Frequently Asked Questions
Everything you need to know about your OTTOCAST shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have the original tags attached. We provide a prepaid shipping label for all domestic exchanges.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure a perfect fit, as our styles range from slim to oversized.
What payment methods do you accept?
OTTOCAST accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Where are your clothes manufactured?
We partner with ethical factories globally that prioritize fair labor practices and sustainable material sourcing. Detailed information about the origin of each garment can be found in the 'Sustainability' tab on the product page.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your OTTOCAST account.